Contact information

TERMS OF SERVICE

Last Updated: 06/24/2026

WEBSITE OPERATOR

This website is operated by Gridline Holdings LLC, a Tennessee limited liability company. Throughout the site, the terms "we", "us", and "our" refer to Gridline Holdings LLC.

By visiting this website or purchasing products, you agree to be bound by these Terms of Service.

If you do not agree to all terms and conditions of this agreement, you may not access the website or purchase products.

ELIGIBILITY AND AGE REQUIREMENT

By using this website or purchasing products, you represent and warrant that:

• You are at least eighteen (21) years of age.
• You are legally permitted to purchase research materials in your jurisdiction.
• You understand the nature of research chemicals and laboratory materials.
• You are purchasing for lawful laboratory research purposes only.

Gridline Holdings LLC reserves the right to refuse service to any individual or entity at any time.

RESEARCH USE ONLY

All products sold by Gridline Holdings LLC are intended strictly for laboratory research purposes only.

Products are not intended for:

• human consumption
• animal consumption
• medical use
• household use
• cosmetic use

Products must only be handled by qualified professionals in controlled laboratory environments.

FDA DISCLAIMER

Statements on this website have not been evaluated by the United States Food and Drug Administration.

Products sold by Gridline Holdings LLC are not intended to diagnose, treat, cure, or prevent any disease.

ORDER ACCEPTANCE

All orders placed through this website are subject to acceptance by Gridline Holdings LLC.

We reserve the right to:

• refuse or cancel orders
• limit quantities
• verify purchaser eligibility
• cancel suspicious or high-risk transactions

If an order is cancelled after payment is processed, a refund will be issued to the original payment method.

PAYMENT TERMS

All payments must be made in full at the time of purchase.

Accepted payment methods will be displayed at checkout. By submitting payment information, you represent that you are authorized to use the payment method provided.

Gridline Holdings LLC reserves the right to cancel orders suspected of fraud or unauthorized payment use.

PRICING

Prices for products are subject to change without notice.

Gridline Holdings LLC is not responsible for pricing errors caused by technical malfunction or typographical mistakes. In such cases, orders may be cancelled and refunded.

SHIPPING POLICY

Orders will be processed and shipped within the timeframe listed on the website unless otherwise stated.

Gridline Holdings LLC is not responsible for delays caused by:

• shipping carriers
• weather conditions
• customs inspections
• incorrect shipping information provided by the customer

Once an order has been shipped and tracking has been provided, responsibility for delivery transfers to the shipping carrier.

Customers are responsible for providing accurate shipping information.

REFUND POLICY

Due to the specialized nature of research materials sold by Gridline Holdings LLC, all sales are generally considered final.

However, refunds or replacements may be issued under the following circumstances.

1. INCORRECT ITEMS
If an incorrect product was shipped, customers must notify Gridline Holdings LLC within seven (7) days of delivery.
The customer may be asked to provide photographic evidence of the item received.
Upon verification, a replacement or refund may be issued.

2. DAMAGED PRODUCTS
If a product arrives damaged, the customer must notify Gridline Holdings LLC within seven (7) days of delivery.
Customers may be required to provide photos of the damaged product and packaging.
Once verified, Gridline Holdings LLC may issue either:
• a replacement shipment • a full or partial refund

3. LOST SHIPMENTS
If a shipment is lost in transit and confirmed lost by the shipping carrier, Gridline Holdings LLC may issue either:
• a replacement order • a refund to the original payment method

4. NON-DELIVERABLE ORDERS
Orders returned to the sender due to incorrect addresses or delivery refusal may be subject to additional shipping charges before reshipment.

5. NON-REFUNDABLE SITUATIONS
Refunds will not be issued for:
• misuse of products • improper storage after delivery • dissatisfaction with research outcomes • orders placed in violation of the research-use disclaimer

6. REFUND PROCESSING
Approved refunds will be issued to the original payment method used during purchase.
Processing times may vary depending on the payment provider but typically take 5–10 business days.

7. FRAUD PREVENTION
Gridline Holdings LLC reserves the right to deny refund requests suspected of abuse, fraud, or violation of the Terms of Service.

PRODUCT INFORMATION

All product descriptions, purity information, and research data are provided for informational purposes only.

Gridline Holdings LLC does not guarantee that any product is suitable for any particular research application.

LIMITATION OF LIABILITY

Gridline Holdings LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

• misuse of products
• improper handling of materials
• unlawful use of products
• research outcomes

By purchasing products from this website, the customer assumes full responsibility for safe handling and lawful use.

INDEMNIFICATION

Customers agree to indemnify and hold harmless Gridline Holdings LLC, its owners, employees, and affiliates from any claims, liabilities, damages, or legal expenses arising from misuse of products purchased through this website.

INTELLECTUAL PROPERTY

All content on this website including logos, product images, graphics, and written materials are the property of Gridline Holdings LLC and may not be copied, reproduced, or distributed without written permission.

GOVERNING LAW

These Terms of Service are governed by the laws of the State of Tennessee.

Any disputes arising from the use of this website shall be resolved in the courts located in Tennessee.

MODIFICATIONS TO TERMS

Gridline Holdings LLC reserves the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting to the website.

CONTACT POLICY

This Contact Policy applies to communications with Gridline Holdings LLC.

1. BUSINESS INFORMATION
Gridline Holdings LLC Chattanooga, Tennessee United States
Business Email: jack@gridlinepeptides.com Customer Phone: 423-401-0416

2. PURPOSE OF CONTACT
Customers may contact Gridline Holdings LLC for the following reasons:
• order status inquiries • general product information • shipping questions • website or account assistance • business inquiries
When contacting us regarding an order, please include your order number to ensure faster processing.

3. RESPONSE TIMES
Messages are reviewed during standard business hours.
Response times may vary depending on message volume. Gridline Holdings LLC will make reasonable efforts to respond to inquiries as promptly as possible.

4. NO MEDICAL OR DOSING ADVICE
Gridline Holdings LLC does not provide:
• medical advice • health advice • treatment guidance • dosing instructions • product usage guidance
All products sold by Gridline Holdings LLC are intended strictly for laboratory research purposes only.
Questions related to human or animal use will not be answered.

5. APPROPRIATE COMMUNICATION
Customers agree to use contact channels for legitimate inquiries only.
Gridline Holdings LLC reserves the right to ignore or refuse communication that includes:
• abusive language • illegal requests • requests for human consumption guidance • requests for dosing instructions

6. ORDER SUPPORT
If you are contacting support regarding an order, please provide:
• full name used at checkout • order number • email used during purchase • description of the issue
Providing complete information helps reduce response time.

7. BUSINESS COMMUNICATION
Business inquiries, supplier inquiries, and partnership requests may be submitted through the business email listed above.
Gridline Holdings LLC reserves the right to decline unsolicited offers or proposals.

8. POLICY UPDATES
Gridline Holdings LLC reserves the right to modify this Contact Policy at any time. Updated versions will be posted on this page.